Frequently Asked Questions
Our Frequently Asked Questions (FAQ) page provides quick answers to customers about our end-to-end, consumer-facing, self-service solution that includes Online Booking, Trip Management, Check–in and more. Browse the topics below to find what you are looking for.
Can’t find your answer?
Can’t find what you’re looking for? Send us an e-mail at ehelpdesk@airniugini.com.pg or give us a call on phone number (+675) 327 3780/3291/3779/3305. Whatever your preference, we’re here to help!
Online Booking
The Online Booking self-service facility makes it possible for the traveler to create a new booking. As you book a reservation, the below general sequence of steps will display. After completing each of these steps, you will successfully book a reservation.
- Flight Selection – search for flights
- Passengers – add passenger information
- Seat Selection – reserve seats
- Extras – add ancillaries
- Payment – displays the forms of payment that are available for the current booking.
- Confirmation – once a passenger has booked a reservation, the user lands on the Confirmation page
Shop and Book can be accessed on www.airniugini.com.pg and is available on the home page booking widget tab “Book a Flight”. Alternatively, you can also access directly here: Online Booking >
Online booking currently is available on all international and domestic flights operated by operated by Air Niugini and some code share/interline flights operated by partner airlines.
To learn more about the route map and flights destinations covered by Air Niugini: View here >
Air Niugini offers Economy and Business classes of service. Yes, you can select your preferred travel class for each sector of your trip.
You can book for a maximum of 330 days in advance from flight departure date. If you make a booking far in advance of your travel date, we recommend that you check with us a few weeks before you travel in case there have been any flight schedule changes.
To check flight availability and fares without actually purchasing a ticket, follow the sequences of steps below:
Go to Air Niugini homepage (i.e. www.airniugini.com.pg)
Select the ‘Book a Flight’ tab and enter criteria to search for flights including your intended travelling date.
Click the ‘Search Flights’ button to continue
You will be redirected to the ‘Choose Flights’ page where you can see flight availability and fares
To make a a Multi-City trip booking online, you are allowed up to 4 (maximum) flight segments in your reservation.
If your Multi-City trip booking exceeds the maximum allowed 4 flight segments, visit your nearest local Air Niugini office for assistance. Alternatively, you can contact Air Niugini Commercial Service Centre on toll-free 180 3444 or email CSC@airniugini.com.pg.
Yes, you can make a booking for anyone online.
A maximum total of 9 passengers can be booked online in a single booking. User can select the number of passengers for each type when making a travel booking online.
Group Booking is not available online. Visit your nearest local Air Niugini office for assistance. Alternatively, you can contact Air Niugini Commercial Service Centre on toll-free 180 3444 or email CSC@airniugini.com.pg.
Note: A Group Booking is a flight reservation with more than 9 travelling passengers in it.
A promo code is an alpha-numeric code (e.g. SAVEME30) to uniquely identify an offer. The offer can be either a percentage value or a fixed amount discount from the normal fare. This unique code can be used obtain specific discounts when making the reservation online through our official website www.airniugini.com.pg.
Learn more about using the Promo code: View Details
Air Niugini offers different fare types to best suit your travel needs. From our special Economy Promo fares ideal for budget travellers to the Business Flex fares with maximum flexibility, you have a range of options to choose from.
Learn more about our fare categories across our international and domestic network and the associated benefits and inclusions: View Details
Make sure you enter the family name in the ‘Last Name’ field while the given names (First and Middle) in the ‘First Name’ field.
Note: All passenger names entered must appear as they are on the passenger’s government-issued identification(s). All names must be in correct order and spelling. For International travel, names must match a valid passport. For Domestic travel, names must match a valid ID card.
The maximum characters in the name field allowed are 63 characters including the first and the last name.
Note: The last name can be up to a maximum of 29 characters.
You can make a booking for a child or infant. However, a child or an infant must always be accompanied by an adult passenger.
Yes, you can select your preferred seat at the time of booking on “Seat selection Page”.
Note: Air Niugini will make every effort to honour your chosen seat. However, due to safety, security and operational reasons, seat selection cannot be guaranteed. In such cases, Air Niugini reserves the right to change the assigned seat and provide the most suitable alternative.
Yes, you can purchase ancillaries at the time of booking on “Extras Page”. Ancillaries currently available for purchase online are Prepaid Baggage and Lounge Access.
While booking online, you will be provided with a “See applicable Fare Rules” link on the Review Your Flight Selections, Passenger, Seat Selection, Extras and Payment pages. When it comes to fares and fees, we don’t want there to be any unwanted surprises. Take the time to read through this section carefully as they contain some useful information about your fares, so you know exactly what fees you can expect—and even better, what fees you can avoid altogether.
Once you have successfully competed the booking process, a summary of your travel itinerary will be displayed along with your booking reference on the ‘Confirmation Page’. The booking reference verifies that you have a confirmed reservation. In addition, a booking confirmation email will also be sent to your email address provided during the booking process.
A booking reference is an airline terminology which refers to a 6-letter unique code (e.g. QSWCVF) that contains all the details concerning the creation and modification of the reservations agreement between Air Niugini and the passenger. Booking Reference may be used interchangeably with Passenger Name Record (PNR) or Record Locator throughout this page.
You will receive an Electronic Ticket (E-ticket) receipt when the transaction has been successfully completed.
An Electronic ticket (E-ticket) is a paperless ticket where the flight coupons are stored electronically in Air Niugini’s ticketing database. It is a convenient alternative to a paper ticket.
The passenger only gets a receipt. At check-in, a boarding pass is issued when the passenger identifies himself.
Electronic ticketing is a method to document the sale and track the usage of the transportation of a passenger, without requiring the issuance of a paper value document. You simply print a copy of your itinerary and keep it with you during your journey.
Just present it at the check in counter and it will be processed in the same way as if you had a paper ticket. If you misplace your e-ticket, you will need to contact Air Niugini and ask for your e-ticket to be emailed to you.
The Air Niugini Reservation System creates an electronically held record (e-ticket) when you make your booking. A message will appear on screen once you’ve made your booking and confirmation of your booking will be emailed to you.
Yes, you can purchase an electronic ticket even if you have baggage to check in. Just present it at the check in counter like you would with a paper ticket.
Please contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg if you have not received the booking confirmation email. A representative of our E-Helpdesk support team will be in touch to assist.
Please contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg if you have not received the booking confirmation email. A representative of our E-Helpdesk support team will be in touch to assist.
Be advised that the following apply:
After ticket has been issued, name correction (same passenger) is permitted and subject to prevailing fare condition and penalty fee.
Changing names on your booking to another person is not permitted once your booking has been confirmed and ticket issued.
Payments
The following forms of payment are supported and accepted online:
Credit/Debit cards
Universal Air Travel Plan (UATP)
BSP Mobile Payment
PayPal
POLi
Air Niugini accepts payment with the major credit cards for tickets purchases online. Any below valid credit cards are accepted.
Visa
Mastercard
Amex
Yes, Air Niugini approach online security seriously. Not only does it make us feel safer but it also protects our valued customers that book and pay for flights with us via our online booking platform. The below measures are put in place to assure customers that they are safe from search to book and pay for travels with us.
Secure Socket Layer (SSL) Certification – All payment information exchanged online are processed in a SSL certification environment. This means that the sensitive information you enter during payment is encrypted and therefore cannot be intercepted and read by anyone other than the intended recipient.
CVV/CSC – Card Verification Value/Card Security Code is a security feature for credit or debit card transactions that provides increased protection for merchants against credit card fraud. It is the three or four-digit number on the back of a credit card that you are asked to enter during the process of making an online payment.
3-D Secure – This is an e-commerce fraud prevention protocol that is used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step where users then input a unique password or unique code in order to complete an online payment.
Verified by Visa – Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. Once your card is activated, your card number will be recognized whenever it’s used at participating online stores. A Verified by Visa window will automatically appear and your Visa card issuer will ask for your password. You’ll enter your password to verify your identity and complete your purchase.
MasterCard SecureCode – MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. A private code means added protection against unauthorized use of your credit or debit card when you shop online. Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode. In seconds, your card issuer confirms it’s you and allows your purchase to be completed.
American Express SafeKey – The American Express SafeKey programme (“SafeKey”) is a Payer Authentication service that adds an extra layer of security when a participating Cardmember shops online. SafeKey reduces unauthorised online use before it happens by validating the Card member’s identity with an additional password or unique value.
Fraud Prevention Suite (FPS) – Air Niugini payment processor uses a cutting edge e-commerce payment system that utilises the most advanced fraud protection technologies available. FPS provides a score and rating for all transactions. This highlights the level of risk the transaction pose. This means that the fraud potential of each transaction is measured by examining a range of data and the final calculation of whether a transaction has an elevated risk of fraud is dependent on a broad spectrum of fraud indicators.
Yes, you can pay for an online booking with your credit card where you as the cardholder is not part of the travelling party.
Yes, you can purchase tickets online using debit card. Any valid debit cards are accepted.
No, at this time we do not support the capability to pay for one booking with multiple (more than one) credit cards.
If an error occurs during purchase, an error message will be displayed on the page with advise of next actions to take. It is advisable to always ensure that you enter the correct card details and try again.
Note: If the error continues, we recommend that you immediately check with your card issuing bank for further investigation. Your card issuing bank would be able to provide information on the issues experienced, more than we would be able to.
Book Now Pay Later makes it possible for the traveler to create a booking and put it on hold to pay for it later, within a specified time limit. Failure to do so will mean that the booking is automatically cancelled on expiry of the time limit. Terms and conditions apply >
With the Book Now and Pay Later, ticket(s) must be paid for within 24 hours from the time of making your booking. Payments can be made by any accepted forms of payment at our Air Niugini Sales offices. Alternatively, you can pay conveniently with BSP Mobile Payment.
The ‘Book Now Pay Later’ option is only applicable for all destinations within and originating from Papua New Guinea. This option is available for flights booked 3 days (72 hours) or more prior to the flight’s scheduled time of departure.
BSP Mobile Payment is a payment service available through BSP Mobile Banking that enables subscriber(s) of Digicel and Bmobile to pay for Air Niugini airline ticket(s). The payments will be directly debited from their BSP Account and paid to Air Niugini.
To use this service, customers can make bookings via the ANG website, call Commercial Service Centre on 180 3444 or visit any nearest local Sales Office to make a booking and obtain a booking reference. Once you have a booking reference, you can proceed to making the payment by dialling *131# using BSP Mobile Banking, follow the prompts and purchase tickets. An Electronic Ticket (e-Ticket) number will be delivered via SMS to the customers’ mobile phone. The e-Ticket number can be used at the airport to Check-In and travel.
UATP is a global travel card programme that allows any individual to manage their travel expenses effectively. Accepted as a form of payment by travel agents and more than 260 airlines for air, cruise and rail travel as well as hotel stays, UATP is a secure and cost-effective way to book your next trip.
When you sign up to UATP, you can choose between a card account, a lodged account or a combination of both. A card account provides the traveler with a physical card that can be used to book trips through a travel agent or directly with Air Niugini or another airline. With a lodged account, no card is issued so the traveler simply provides the account number to Air Niugini which can then be stored in their profile for future payments.
PayPal is an e-wallet (electronic wallet) that allows individuals and businesses to transfer funds electronically. PayPal is a safe, smart and convenient way to pay for flights.
When booking online and choosing the PayPal option, you will be directed to the PayPal website to log-on and select one of the payment methods that you have registered with them in order to pay. PayPal will process your payment, and you will then be redirected back to airniugini.com for your booking confirmation and E-tickets.
Before using PayPal, you need to register a method of payment with them. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Learn more about PayPal >
No, currently PayPal is not available when purchasing flights originating from and within Papua New Guinea. PayPal is only offered for flights originating from Australia, Hong Kong, Manila, Japan, Fiji, Solomon Island and Vanuatu.
POLi is a secure payment system that allows you to pay directly from your bank account using Internet Banking. POLi offers an alternative to credit cards by connecting customers directly to their bank accounts. Travellers originating from Australia, Fiji, Solomon Island & Vanuatu can use POLi to pay for tickets online, without the need for a credit or debit card.
When booking online and choosing the POLi option, you will be redirected to the POLi website, where you will need to log-on and select your bank account in order to pay. POLi will process your payment, and you will then be redirected back to airniugini.com for your booking confirmation and E-tickets.
POLi Payments is a business of Australia Post and is widely used in Australia and New Zealand. Learn more about POLi >
Once you have successfully purchased your ticket(s), a summary of your travel itinerary will be displayed along with your booking reference and E-tickets on the ‘Confirmation Page’. In addition, a confirmation email with your E-tickets will also be sent to your email address provided during the booking process.
If you have confirmed that you have been charged but not received e-tickets, contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg. A representative of our E-Helpdesk support team will be in touch to assist.
Note: You are required to provide details on the transaction in question, so that these can be checked and appropriate assistance provided.
Manage my Bookings
Manage Your Booking (MYB) self-service facility enables traveller to service and/or change their existing booking(s) online. MYB can be accessed on www.airniugini.com.pg and is available on the home page booking widget tab “Manage Booking”. Alternatively, you can also access directly here: Manage My Booking >
For Air Niugini online purchased bookings, the following changes to your flight itinerary can be made through MYB:
Retrieve bookings
Exchanges, Flight Cancellations and Refunds
Update Contact Details
Add Travel Documents (Passport)
Add Frequent Flyer Number
Add Special Requests (Meals)
Add or modify Seats
Purchase Extras (Baggage & Lounge Pass)
Print Itinerary
Save Itinerary as PDF
Add Itinerary to Calendar (Outlook, iCAL & Google Calendar) and
View Fare Rules
You can retrieve and view your reservation using the MYB facility. All you will need are your Booking Reference and the Last Name. Enter the Booking Reference and the Last Name in the respective fields. Click the ‘SEARCH’ button to view your reservation.
Ancillaries currently available for purchase through MYB are Prepaid Baggage and Lounge Access.
After retrieving your booking by entering your Air Niugini Booking Reference and the Last Name and clicking the ‘SEARCH’ button, you will be redirected to the MYB hub – this is the central page where passenger’s trip details appear. From here, select the ‘EXTRAS’ tab. The Extras step appears with all the ancillaries still available for purchase. Select your required ancillary(ies) and then continue to the Payment step.
After retrieving your booking by entering your Air Niugini Booking Reference and the Last Name and clicking the ‘SEARCH’ button, you will be redirected to the MYB hub – this is the central page where passenger’s trip details appear. From here, select the ‘ADD OR MODIFY SEATS’ tab. The Seat Selection screen will appear with the seat map showing the reserved seats. Select a seat on the seat map to add seats for passenger. Follow the prompts to finalise booking.
Note: Air Niugini will make every effort to honour your chosen seat. However, due to safety, security and operational reasons, seat selection cannot be guaranteed. In such cases, Air Niugini reserves the right to change the assigned seat and provide the most suitable alternative.
After retrieving your booking by entering your Air Niugini Booking Reference and the Last Name and clicking the ‘SEARCH’ button, you will be redirected to the MYB hub – this is the central page where passenger’s trip details appear. From here, select the ‘EXCHANGE’ tab. The Exchange step will initiate the itinerary change flow. Follow the sequence of steps to complete your flight changes.
After retrieving your booking by entering your Air Niugini Booking Reference and the Last Name and clicking the ‘SEARCH’ button, you will be redirected to the MYB hub – this is the central page where passenger’s trip details appear. From here, select the ‘CANCEL FLIGHT’ tab. The Cancel Flight step will initiate the flight cancellation flow. Follow the sequence of steps to complete your flight cancellation.
For any changes that can’t be completed using MYB, contact us immediately on phone number +675 327 3780 or email us at ehelpdesk@airniugini.com.pg for assistance.
Note: If you have booked through a Travel Agent, we recommend that you contact them directly to effect any changes.
Please contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg. A representative of our E-Helpdesk support team will be in touch to assist.
Exchange, Cancellation & Refunds
Yes, MYB support flight exchanges (i.e. Change Itinerary). The ‘EXCHANGE’ component on the MYB hub makes it possible for a passenger to change the flights in a trip the passenger has booked already. The passenger can change one of the flights or all. Flights not eligible for exchange will not appear during the Exchange flow.
The following itinerary exchanges are supported:
Full Exchange – Passenger perform Full Exchanges when all flight segments in the itinerary are changed.
Partial Exchange Outbound – Passenger can perform a partial exchange for the outbound flight segment in the itinerary. A partial exchange is very similar from a full exchange, except that the passenger is selecting only the outbound flight while on the Change Flight(s) step.
Partial Exchange Inbound – Passenger can perform a Partial Exchange for the inbound flight segment in the itinerary. A partial exchange is very similar from a full exchange, except that the passenger is selecting only the inbound flight while on the Select Flight(s) step.
No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact us on phone number +675 327 3780 or email us at ehelpdesk@airniugini.com.pg for assistance.
Note: If you have booked through a Travel Agent, we recommend that you contact them directly to effect any changes.
Yes, there may be associated charges & fees with making changes to your booking, depending on the fare conditions of your ticket.
There may be occasions where the same fare seats are unavailable on the new flight you want. In this case, you will pay the difference which may be a higher fare ticket.
Note: There may also be associated charges & fees with making changes to your booking, depending on the fare conditions of your ticket.
We will refund the original form of payment (i.e. credit card) used to purchase the ticket(s).
Yes, you can make changes online for a partially utilised ticket.
Note: There may be fees associated when making changes online for a partially utilised ticket depending on the fare conditions of your ticket.
Yes, flight cancellation is supported for online bookings that have been paid for with a single form of payment (FOP) (i.e. Credit Card only). There may be fees associated with cancellation of your tickets depending on the fare conditions of your ticket.
Note: If you have booked through a Travel Agent, we recommend that you contact them directly to effect any cancellation.
Yes, you may receive a refund on an online booking subject to fare conditions. For refunds, we will refund the original form of payment (i.e. credit card) used to purchase the ticket(s). For refunds, we will refund the original form of payment (i.e. credit card) used to purchase the ticket(s).
Note: Depending on the fare conditions of your booking, cancellation fees may apply, which would be deducted from the refund.
No, paid seats or ancillaries cannot be refunded. When making changes to a new flight itinerary, all ancillaries and paid seats in the existing booking will be forfeited.
Yes, you may receive a refund on an unused or partially unused ticket subject to fare conditions. For refunds, we will refund the original form of payment (i.e. credit card) used to purchase the ticket(s).
Note: Depending on the fare conditions of your booking, cancellation fees may apply, which would be deducted from the refund.
Please contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg. A representative of our E-Helpdesk support team will be in touch to assist.
Online Check in
Online Check-in self-service facility allows travelers to check-in, select seats, and generate boarding passes through mobile and desktop devices in advance at their convenience and save time at the airport.
Online check-in can be accessed on www.airniugini.com.pg and is available on the home page booking widget tab “Check In”. Alternatively, you can also access directly here: Online Check-in >
Yes, except from Australia and Japan (i.e. Online Check-in service is not available to travelling passengers on Air Niugini flights originating from Australia and Japan).
When clicking the Check-In option, the Itinerary Search screen is the first screen to display in the Check-In flow. You can enter your booking reference information to retrieve the booking. The check-in procedure begins if your booking is eligible for check-in and the time is within the configured check-in window.
Simply follow the prompts to complete the check-in process. Upon successful check in, the you will be directed to the Confirmation page where you can view, email, and print boarding passes from a browser or mobile device.
Email Boarding Pass: You may email boarding passes by clicking EMAIL BOARDING PASS. All boarding passes will be sent to the email address entered into the Email Boarding Pass field (only one address is accepted). Emails are sent as a PDF attachment once the passenger clicks SUBMIT. Any infant passengers associated with adult passenger will be included when emailing the adult passenger’s boarding pass.
Print Boarding Pass: You may print a boarding pass by clicking PRINT BOARDING PASS. Boarding passes will have a bar code and itinerary details. Any infant passengers associated with adult passenger will be included when printing the adult passenger’s boarding pass.
Online check-in is available from 24 hours up until 3 hours prior to the flight’s scheduled departure time.
Yes, you can use online check-in for other passengers in your travelling party (on the same booking). Up to nine (9) passengers who are part of the travelling party can be checked-in together.
Yes. Online check-in is allowed for infant if you are the accompanying adult travelling passenger.
No. Unaccompanied minor travelling without an adult is not is not possible and must proceed to the airport for normal check-in.
If an error occurs during the check-in process, a specific error message will be displayed on the page with advise of next actions to take. Usually the error messages will include Helpdesk contacts to reach out to for help. Alternatively, you can contact us immediately on phone number (+675) 327 3780/3291/3779/3305 or email us at ehelpdesk@airniugini.com.pg. A representative of our E-Helpdesk support team will be in touch to assist.
During peak travel periods and holidays the airports are more busier. We request you allow ample time to arrive at the airport to complete the check-in formalities. The following timings should also be noted:
International Departure – please arrive at the airport 3 hours before your flight departure time.
Domestic Departure – please arrive at the airport 2 hours before your flight departure time.
Airport Check-in counters close 45 minutes before departure for both domestic and international. You may be denied boarding if you fail to check-in before flight closure times.
Once you have checked in online, go to the ‘Online Check In’ counter at the airport or normal check in counter. The following points should also be noted:
For guests with check-in baggage, please arrive at the airport at least 90 minutes prior to flight departure time and visit a baggage drop counter in the check-in area.
For guests without check-in baggage, please arrive at the airport at least 60 minutes prior to flight departure time for documentation verification.
Travellers are reminded that Air Niugini has a ‘Fail to Board’ policy which states that a ticket shall be forfeited in the event of a fail to board.
Fail to board is when a passenger already checks in online or at the check-in counter and has a boarding pass, but does not board the flight for some reason.
Any passenger that checks in online or at the check-in counter and fails to board the flight shall have his/her ticket forfeited and that applies to all passengers with Economy or Business class tickets. For more information: Fail to Board Policy >
Baggage Information
Cabin (carry-on) baggage is limited to 7 kgs (13lbs) per person. This applies to both Economy & Business class passengers. We encourage passengers to ensure valuables & medications are taken as hand carry under the 7 kg carry-on bag allowance.
To make your journey as smooth as possible, we recommend that you check your baggage allowance before you arrive at the airport. If the weight of your luggage is over your allowance, you may need to pay an excess baggage charge.
| DOMESTIC | ||
| Route | Class | Weight Allowance |
| Within PNG | Economy | 16 KG (ECM 29 KG) |
| Business | 20 KG (ECM 25 KG) | |
| INTERNATIONAL | ||
| Route | Class | Weight Allowance |
| To/From Australia | Economy | 30 KG (ECM 40 KG) |
| Business | 40 KG (ECM 56 KG) | |
| To/From Others | Economy | 30 KG (ECM 35 KG) |
| Business | 40 KG (ECM 45 KG) |
Infants on Air Niugini flights are allowed the following baggage.
| Route | Class | Weight Allowance |
| Domestic | Economy/Business | 10 KG |
| International | Economy/Business | 10 KG |
Infants shall additionally be allowed one checked or carry on fully collapsible stroller/pushchair or infants carry basket or infant’s car seat which may be carried in the passenger cabin subject to the availability of space.
Note: An infant passenger type is defined as being less than 2 years old on the date of travel.
Air Niugini has availed prepaid baggage to the traveling public for those who think their baggage will exceed the allowable checked baggage allowance. Prepaid baggage is purchased in blocks of five kilograms (5 kgs) with a minimum of five kilograms (5 kgs) and a maximum of forty-five (45 kgs) per passenger.
Note: Passengers must correctly estimate the total weight and must pay the correct amount as once paid, no refund will be allowed.
Prepaid baggage is available on Air Niugini’s entire network and is governed by the following:
- Its available only on Air Niugini operated flights.
- Must be purchased at least three hours (3hrs) before departure at the nearest sales office or online.
- Pre-paid baggage will not be purchased at check-in; only Excess Baggage is applicable at check-in.
- No single baggage item must exceed 32kgs.
- Prepaid baggage is non-refundable and deemed used when a flight departs and corresponding flight coupon status is closed or flown.
- Prepaid baggage is non-transferable.
- If there are residual, no refund will be made.
Air Niugini offers the following baggage allowance for scuba divers:
- International flights – 23kgs (47lbs) plus an additional 15kgs (33lbs) per person
- Domestic flights – 16kgs (35lbs) plus an additional 15kgs (33lbs) per person
International passengers who travel to a domestic port in direct transit on the same day they arrive in Papua New Guinea will be entitled to an international baggage allowance for their entire journey.
There are certain items which you must not include in your baggage:
Items prohibited by the law or government policies of any state to be flown from or to;
Items which are likely to endanger the aircraft or persons or property on board the aircraft and are generally considered by Air Niugini to be unsuitable for carriage because they are dangerous or unsafe or by reason of their weight, size, shape or character;
Perishable or fragile items which include and are not limited to cash, precious metals, jewelry, laptop, camera, mobile phone, I-pad or any other electronic device of value, negotiable papers, business documents or samples, securities or other valuables. Except as provided for under the relevant provisions in 4 and 5, Air Niugini will not be liable for the loss, damage to or delay in the delivery of any fragile or valuable Item/s that are packed as checked baggage whether with or without the knowledge of the airline . We encourage passengers to ensure valuables are taken as hand carry or are on them.
Charges for excess baggage will depend on your destination. If your luggage exceeds the allowable checked baggage allowance, our Check-in staff will calculate the fees (at applicable rate depending on your destination) and direct you to the excess baggage counter at the airport for payment before your boarding pass is issued.
Special Assistance and Requests
Yes. Our Special Handling Desk provides assistance to customers who have physical limitations, medical conditions, intellectual disabilities or other special needs.
Our Special Handling cases include:
Medical Cases – Passengers/patient travelling have to make sure their doctor liaises with the airline doctor a week or 3days in advance or no less than 24hrs (minimum) before the departure time to get the airline doctor’s approval to travel by air.
Unaccompanied Minors – for children 6 years (6yrs if the child is confident enough to travel alone) and up to 11 years old who are traveling alone, a Meet and Assist can be arranged with the ground handling staff and Cabin Crew.
UMNR fee is K100.00 for Domestic and K200.00 for International
Meet and Assist – In such cases where passenger needs assistance to board aircraft, disembark, cannot speak fluent English or any form of physical disabilities, Air Niugini provides this service. Customer Service staff will meet and assist the passenger at check-in, during boarding and at disembarkation.
Pre-seating – Your booking agent can assist with a special seating request. Be advised that specific seating on the aircraft will incur additional charges so ensure to clarify your specific requirement with your booking agent. The Special handling team can also assist in pre-seating you to your preference.
Pregnant Mothers – A pregnant mother can travel if she is 36 weeks, depending on how well she is and the duration of the flight. Her medical reports need to be assessed by the airline doctor and cleared before she travels.
From 20 – 33 weeks, passenger will need a Certificate Of Fitness to Travel form which can be obtained from the attending doctor/physician, nearest Air Niugini Sales office or can be requested through email from the Special Handling team. Certificate of Fitness to Travel form can also be downloaded here.
34 – 36 weeks an Incapacitated Form (INCAD Form) has to be filled out by the attending doctor/physician and sent to the airline doctor for assessment and approval. INCAD form can be requested through the Special Handling team. INCAD form can also be downloaded here.
NB: Both Certificate of Fitness to Travel and the Incapacitated form has to be sighted and approved by the Air Niugini airline doctor.
Should there be a requirement for special assistance during boarding, in-flight or when disembarking, a request can be made to our Special Handling team. The team can be reached on phone number (+675) 327 3614 or email us at special.handling@airniugini.com.pg. A representative of our support team will be in touch to assist.
Note: If you have booked through a Travel Agent, let your agent know if you have any special requirements so that they can contact Air Niugini’s special handling team.
