Passenger Checked Luggage Guidelines

To ensure a safe and efficient travel experience, passengers must be aware of the following guidelines regarding checked luggage:

Prohibited Items in Checked Luggage: Please avoid placing the following items in your checked luggage, as Air Niugini will not be liable for their loss, damage, or delayed delivery:

  • Perishable or fragile items
  • Cash, precious metals, and jewellery
  • Laptops, digital cameras, mobile phones, tablets, or other electronic devices
  • Negotiable papers, business documents, or samples
  • Securities or other valuables
  • Essential medications

Passengers are encouraged to carry these items as part of their 7kg carry-on baggage allowance.

Except as provided for under the relevant provisions in 5 or 6 of your ticket cover, Air Niugini will not be liable for the loss, damage to or delay in the delivery of any fragile or valuable Item/s and medications that are packed as checked baggage whether with or without the knowledge of the airline.

Baggage Weight Limits:
  • Each piece of checked luggage must not exceed 32kg due to occupational health and safety (OHS) regulations.
  • Any bag or box weighing more than 32kg must be repacked or sent as cargo.
Excess Baggage Fees:
  • If the total weight of your checked luggage exceeds your ticket allowance (16kg, 25kg, etc.), applicable excess baggage fees will be charged.

For more detailed terms and conditions, please refer to Air Niugini’s official baggage policy or consult your ticket cover.

Travel Insurance Recommendation

To ensure peace of mind during your travels, Air Niugini strongly recommends purchasing travel insurance. We offer comprehensive coverage through our partner, Paradise Travel Insurance Company, underwritten by Alpha Insurance.

This multipurpose policy replaces all previous insurance products sold at Air Niugini Travel Centres, providing extensive protection for your journey. Passengers are encouraged to insure valuable luggage before travel to safeguard against unexpected events.

For more details on coverage and policy terms, please consult Air Niugini Travel Centres or visit our official website.

Application of Limited Release (LR) Tag at Check in Counter

Air Niugini applies a Limited Release tag to all perishables, fragile items such as TV screens, solar panels, and electronic devices at check-in. While every effort is made to handle these items with care to ensure safe delivery, incidents may still occur. In the event of loss, delay, or damage, the airline is released from liability.

However, Air Niugini is committed to assisting with tracing, investigating, and promptly returning mishandled baggage, accompanied by a formal letter of apology and insurance assistance where applicable.

For goods intended for commercial purposes or items of high value, passengers are advised to use Air Niugini Cargo for shipment as consignment. This allows for a valid claim to be lodged with Air Niugini Cargo in case of loss, damage, or delay.

According to the Airline’s Conditions of Carriage, which align with international industry standards, the airline is not liable for loss or damage to perishable, fragile, or valuable items such as laptops, mobile phones, digital cameras, cash, important documents, or other electronic devices packed as checked baggage, regardless of the airline’s awareness of such contents.

International baggage regulations define checked baggage as limited to clothing and toiletries for travel purposes. Compensation may be offered only if such items are reported as delayed, damaged, or lost due to mishandling by the airline.

Name Tags

When finalising your ticket purchase, please ensure you obtain name tags and a copy of the relevant flyer from the check-in counter staff or sales agent.

Provide a permanent contact email address, landline, and mobile number so you can be easily reached if your luggage is mishandled. Attach the name tag securely to a handle on your bag or place it inside a clear, empty pocket where your contact details are clearly visible.

For any cardboard boxes or eskies containing personal items intended for checked baggage, label them with your full name, contact details, mobile number, landline, and email address. This will facilitate prompt restoration if mishandling occurs during transfers between ports on your travel itinerary.

We recommend you download a copy of this notice here for your reference: Baggage Awareness Notice (PDF)