Special Assistance

Committed to making your travel smooth and stress-free, Air Niugini offers tailored assistance for passengers needing extra support—from mobility aid to specialized care.

Tailored Care for Every Need

Compassionate Assistance for Your Unique Travel Needs

Our Special Handling Desk offers support to customers with medical conditions, physical challenges, intellectual disabilities, or other unique needs. We aim to make your journey as comfortable and stress-free as possible. Let us help you embark on a comfortable journey.

Comprehensive Special Assistance

From Wheelchair Assistance to Medical Needs – We’re Here for You

Air Niugini provides a range of special assistance services to ensure your travel is as comfortable as possible. From wheelchair assistance and mobility support to medical needs and dietary requirements, our team is dedicated to making your journey stress-free. Please contact us ahead of time to let us know your needs so that we can be fully prepared to assist you

Wheelchair Assistance

Wheelchair Assistance

Travel with ease knowing we provide dedicated wheelchair assistance throughout your journey—from check-in to boarding and arrival. Our team is committed to making your experience seamless.

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Medical Conditions

Medical Conditions

We understand that traveling with a medical condition can be challenging. Our team is here to provide the necessary assistance to help you travel confidently and comfortably.

Request Medical Assistance
Expecting Mothers

Expecting Mothers

We are dedicated to ensuring a comfortable journey for our pregnant passengers. Our team is available to provide guidance and support tailored to your needs, making your travel experience as stress-free as possible.

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Service Animals

Service Animals

Air Niugini welcomes passengers traveling with service animals. Our staff is prepared to assist you and your service companion, ensuring a seamless experience throughout your journey. Please reach out for more details about our specific guidelines and accommodations.

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Special Assistance Inquiries

For inquiries or special assistance requests, contact our Special Handling Desk Team:
Phone: (+675) 327 3614
Fax: (+675) 327 3308
Email: special.handling@airniugini.com.pg

For general customer service:
Email: customer.svc.sup@airniugini.com.pg | cs.duty.mgr@airniugini.com.pg | customer.svc@airniugini.com.pg
Domestic: (+675) 327 3840/3300
International: (+675) 327 3384

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